Refund policy

Refund & Return Policy

At Kool Pickle, we take pride in delivering quality products and ensuring every customer has a great experience.

Returns

Due to the perishable nature of our food products, we do not accept returns on any food items once they have been shipped or delivered.

If you experience an issue with your order, please contact us within 48 hours of delivery at koolpickleco@gmail.com, and we will work with you to find a solution.

Damages and Issues

Please inspect your order upon arrival. If your order arrives damaged, defective, or if you receive the wrong item, contact us within 48 hours of delivery and provide:

Your order number
A description of the issue
Clear photos of the product and packaging

Once reviewed, we may offer a replacement, store credit, or refund at our discretion.

Non-Returnable Items

The following items are not eligible for return:

Food and perishable products
Opened products
Products showing signs of use or tampering
Custom or special-order products
Gift cards
Sale or clearance items

Exchanges

We do not offer direct exchanges on food products. If there is an issue with your order, please contact us at koolpickleco@gmail.com so we can assist you.

Refunds

If a refund is approved, it will be issued to your original payment method. Refund processing times may vary depending on your bank or credit card provider.

Please allow up to 10 business days for approved refunds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at koolpickleco@gmail.com.